When two separated parents need to enroll their children in the cafeteria or extracurricular activities, the question of the Xpassfam account quickly arises. Should there be a single shared access or two distinct accounts? The answer depends less on what the parents want than on how the community manages family files.
Xpassfam and family file: a system managed by the community
Unlike many online services, Xpassfam does not offer a free registration form. The account is provisioned by the community, meaning that it is the children’s service or the municipal manager who creates the access and transmits the identifiers to the primary parent.
This mechanism has a direct consequence: you cannot unilaterally decide to create a second account. The portal relies on a unique family file linked to the enrolled children. Each child only appears in one file at a time.
This point has been detailed, notably on xpassfam on Petites Graines, where the operation of a unique file is explained in the context of shared custody.
If you are a couple living under the same roof, the question does not arise: a single account is sufficient. Where things get complicated is when parents live separately and both wish to view invoices, modify bookings, or pay online.
Shared custody and Xpassfam account: what municipalities provide
You share custody of your children and each want to manage registrations on your side? Most municipal family portals, including Xpassfam, operate on the logic of a unique family file per child.
In practice, this means that one parent is designated as the holder of the file. This parent receives the login identifiers and accesses the booking, invoice consultation, and online payment functions.
Can a second access be requested anyway?
Some municipalities have begun to adapt their procedures. Cities like Strasbourg or Antibes have formalized steps for separated families in recent years. However, the principle remains the same everywhere: it is the town hall or the managing service that decides whether to open an additional access.
Here’s what is generally required to request a second access:
- A proof of shared custody or residence (judgment, approved agreement)
- The complete contact details of the second parent (address, phone, distinct email)
- A written request to the children’s service of the municipality, sometimes via a dedicated form
The response varies from one community to another. Some create a real second account with full access. Others offer a read-only access, without the ability to modify bookings.
Why not all municipalities allow it
The main barrier is technical. Xpassfam links each child to a unique file. Duplicating the file would create a risk of double billing or conflicting bookings (two parents booking different days without coordination).
Communities that refuse a second account do not do so out of bad faith. They simply avoid management errors that would complicate the processing of invoices and the calculation of the family quotient.
New Xpassfam login: what it changes for separated parents
SPL-XDEMAT, the publisher of the portal, has deployed a new centralized login method. Instead of entering your identifiers directly on the Xpassfam page, you now go through an authentication page hosted by SPL-XDEMAT.
Your identifiers remain the same (email and password). Only the technical access pathway has changed.
For separated families, this evolution does not automatically open the possibility of creating a second account. The lock remains at the level of the family file, not at the level of the login. However, if your municipality has assigned you a secondary access, this new identifier also works with the centralized login.
If you encounter difficulties logging in after the migration, the SPL-XDEMAT support can be reached by email at [email protected].
Concrete solutions when only one Xpassfam account is allowed
If your municipality refuses to create a second access, several options still allow both parents to stay informed.
- Share the identifiers of the unique account between the two parents, each keeping a record of the changes made
- Set the email address of the account on a shared mailbox (type alias or forwarding) so that both parents receive notifications
- Designate one parent as the main manager and agree on a communication method for bookings (shared calendar, weekly message)
- Request a read-only access for the second parent from the town hall, even if modifications remain reserved for the holder
None of these solutions are perfect. For example, sharing identifiers poses a traceability issue if a conflict arises over a booking. Read-only access remains the cleanest option when the municipality accepts it.
The situation is gradually evolving. Several communities are working to integrate the notion of separated households into their family portals, which should ultimately simplify management for parents in shared custody. In the meantime, the most effective reflex remains to contact the children’s service of your town hall directly to find out about the options available in your municipality.
